Operational intelligence dashboard tracking incident response performance, severity trends, SLA compliance, and root cause patterns. Built from real-world incident management experience across global enterprise environments.
| Severity | Target | Actual | Status |
|---|---|---|---|
| P1 Critical | 15 min response | 8 min | MET |
| P1 Critical | 1 hr resolve | 42 min | MET |
| P2 High | 30 min response | 22 min | MET |
| P2 High | 4 hr resolve | 3.2 hr | MET |
| P3 Medium | 2 hr response | 1.8 hr | AT RISK |
| P4 Low | 24 hr response | 6.4 hr | MET |